TERMS & CONDITIONS

All transactions between clients and Hyper Executive Travel are subject to the terms and conditions described above. By accepting Hyper Executive Travel's terms and conditions, the passenger enters into a contract with the licensed operator (Hyper Executive Travel) for the supply of transportation services and the reservation itself.

1. PURCHASE OF SERVICES

By making a reservation through phone or email, you confirm that you are at least 18 years old and legally competent of entering into binding contracts.

2. BOOKINGS

Our team will make every attempt to assist consumers around the clock. We will always endeavour to surpass your expectations, but the earlier you inquire, the more likely it is that we will be able to provide you with a chauffeur-driven car that meets your specifications.

Contact us by phone or email for inquiries and/or reservations, and our booking representative will help you. To make a reservation through our booking agent, the traveller must provide us with their complete contact information, including their full name, email address, and phone number. If you fail to do so, Hyper Executive Travel will be unable to further assist you.

The agreement between Hyper Executive Travel and the client and/or passenger for the requested travel service becomes effective once Hyper Executive Travel sends an email with a separate statement («Booking Confirmation») specifying trip specifics.

3. WAITING TIME

All estimates for trips departing from airports and seaports include 60 minutes of free waiting time. 15 minutes of complimentary waiting time is provided for all other trips, including at each transfer location.

When the complimentary time has expired for all travels, a £60/hour fee will be computed in 30 minute increments and paid individually to the debit or credit card given at the time of booking. Alternatively, "We retain the right to charge any credit or debit card given throughout the booking process."

If your flight is delayed by 60 minutes or less, there will be no additional expenses; however, if your flight is significantly delayed (more than 1 hour), waiting time fees will be charged as our chauffeurs are typically confined to other jobs. In the event of flight cancellations, fees may apply.

4. PAYMENTS

Except for clients who have a corporate account with Hyper Executive Travel, all fees are due in advance. The debit or credit card used to make the reservation will be charged for any additional fees, such as extra waiting time, parking fees, and tolls.

The extra for debit and credit card payments is already included in the total fare.
The licensed operator (Hyper Executive Travel) collects charges in GBP. In uncommon situations (upon customer request).
On your debit or credit card statement, the amount will appear as Hyper Executive Travel. On bank holidays, such as Christmas Day, Boxing Day, and New Year's Eve and Day, there is a 100% surcharge added to the total amount due.

5. REFUNDS, CHANGES, AND CANCELLATIONS

5.1 Modifications must be requested during business hours and approved by the licensed operator (Hyper Executive Travel).

The customer must notify us of the adjustments immediately after determining that they are necessary. Modifications must be made at least 24 hours in advance of the originally planned pickup time. If the adjustments are requested in less than twenty-four hours, we will make every attempt to accommodate them. Nevertheless, we cannot guarantee the modifications' implementation. Hyper Executive Travel is responsible for alerting the client via the current contact information (phone and/or email) that the requested adjustments cannot be implemented. If Hyper Executive Travel is unable to accommodate the desired adjustment, the customer may seek a cancellation.

5.2 Cancellations must be requested within normal business hours and confirmed by the licensed operator (Hyper Executive Travel).

If the cancellation is made and acknowledged by our office staff within normal business hours, Hyper Executive Travel will provide a credit to the debit or credit card used to make the original reservation. Please be advised that debit and credit card fees are non-refundable.
Less than 24 hours notice will incur a 100% cancellation fee per car. The paid amount will not be refunded if the passenger fails to appear at the verified location for which a reservation has been made.

5.3 The whole cost, debit and credit card fees are refunded if Hyper Executive Travel is unable to provide the requested transportation services due to a lack of driver and/or vehicle.

6. CHAUFFEURS AND CARS

Our chauffeurs will drive at reasonable speeds as per their judgment of the pervasive street conditions and traffic at any specific time and always within the speed limits as per road traffic regulation laws. At the point when a hirer wishes to be driven to a particular location, the driver will use the route which is, in his supposition, the best and generally advantageous for motoring, regardless of whether the route is the shortest or not, unless instructed otherwise or the hirer requests a specific route.

A reasonable amount of ordinary passenger luggage is allowed. However, luggage will not be transported, which amounts to excessive weight and volume in the chauffeur’s view. Hyper Executive Travel reserves the right to refuse to carry luggage that is excessively large and heavy in the chauffeur’s view and which has not been appropriately communicated by the customer at the time of booking. Transporting excessive luggage poses a significant risk to the safety of the passengers and the driver, and it can also cause damage to the vehicle. If the carriage of excessive luggage is not possible, the payment made to Hyper Executive Travel by the customer for the booking will not be influenced and the money paid will not be refunded should the customer request a journey cancellation.

Fleet Categories:

BUSINESS-CLASS | Mercedes E-Class
BUSINESS XL | Mercedes EQV &V-Class.
FIRST-CLASS | Mercedes S-Class, Range Rover vogue & SVAutobiograhpy.
LUXE-CLASS | Bentley Bentayga, Bentley Mulsanne, Rolls-Royce Cullinan, Rolls-Royce Phantom.

We reserve the right to change the vehicles to an equivalent before the journey, dependent on accessibility, if a previously requested vehicle becomes inaccessible or if there is a risk of a driver not making it on the scheduled time for a pick-up. We will guarantee the category chosen by the customer but not the vehicle’s make, specs, or colour. Hyper Executive Travel will notify the passenger of such change immediately after it has been confirmed that the requested vehicle cannot be provided for the scheduled pick-up time.

Solicitations for child seats must be made at the time of the booking. The cost of one child seat is Free of Charge. Child seats are available only for the Business XL, BUSINESS-CLASS and FIRST-CLASS category. Suppose you wish to use your child seat. In that case, you will be responsible for installing it safely and removing it at your destination. Care should likewise be taken not to damage the inside of the vehicle. Otherwise, you may be charged compensation (refer to clause 9).

7. COMPANY RESPONSIBILITIES

When the booking has been accepted and the fare has been collected, Hyper Executive Travel is responsible for providing the requested transportation services and ensuring their execution in accordance with this contract (except for corporate account holders for which other payment arrangements are made). We are not responsible for reservations made directly with the driver.

Hyper Executive Travel is not responsible for any damage or loss to property or luggage carried in or on the vehicle, unless the damage or loss is the result of Hyper Executive Travel's carelessness. When property is left or forgotten in a vehicle, our crew will arrange for its return if the customer pays for the return postage.

In the case of a vehicle breakdown or accident, Hyper Executive Travel is accountable; we will make every attempt to continue the route with another chauffeured car. We can subcontract the reservation to another licensed operator at our own expense, but we cannot guarantee on-time arrival or the fleet category that was initially selected.

Hyper Executive Travel is liable for the provision of transportation services. The contract with Hyper Executive Travel shall continue in effect even if the booking is subcontracted to a third-party licensed operator. The responsibility of Hyper Executive Travel o is to ensure that all drivers and cars providing transportation services are licensed.

8. RESPONSIBILITIES OF THE CUSTOMER AND THE PASSENGER

It is the responsibility of the passengers to prevent any damage to the car. The cost of repairs for damages to or necessary cleaning of the vehicle(s) will be covered by the passengers if the damages and cleaning go beyond what is considered to be typical "wear and tear" damages and are considered to be necessary cleaning. If a driver reports to our team that there is a need for repair or cleaning and provides evidence of it, such as a photo or video, then the passenger or passengers will also get the evidence. Hyper Executive Travel will use their best judgement to decide whether or not to verify such requests. The customer will get an invoice for any necessary repairs or cleaning that was performed. We retain the right to enable payment for such repair or cleaning using the customer's payment method that was used at the time of reserving the reservation, and we do so at our own discretion. A receipt stating that the amount paid is equivalent to the cost of cleaning or repair will be emailed to the customer when the transaction has been completed. If you refuse to pay for the damages and/or the cleaning, legal action will be initiated against you.

The client is responsible for selecting a pick-up time that is well in advance and taking into consideration any potential delays that may occur, including unanticipated road closures, traffic, and other factors.

9. EXCEPTIONS

We will not be liable or responsible for any failure to perform or delay in performance of our obligations if they are caused by circumstances beyond our control. An event beyond our reasonable control includes invasion, war, threats (whether or not war is declared), civil war, revolution, rebellion, flood, storm, snow, subsidence, earthquakes, epidemics, or other natural disasters, as well as a failure of public or private broadcast communications infrastructure. Included are traffic delays, road traffic accidents, road closures, lockouts, and strikes (including strikes by air traffic controllers). Such unusual situations may only be partially covered — clients must tolerate extended waiting times or last-minute cancellations.

In the case of a car breakdown, flat tyre, or accident, we will endeavour to finish the route with another chauffeur-driven vehicle, but cannot guarantee an on-time arrival.

If an occurrence beyond our control affects our ability to fulfil our obligations under the agreement:

We will call you as soon as possible to inform you.
Our contractual obligations will be suspended throughout the performance period. They will be prolonged based on the duration of the event outside of our control.

10. COMPLAINTS

In the event that a passenger has a complaint regarding the services offered by the company, they should get in touch with our team. Complaints shall be filed in written form within fourteen days after the date that the contract is to be terminated if this action does not give an instant favourable effect. Any complaints will be acknowledged by Hyper Executive Travel within 14 days, and a response will be sent within 28 days.

11. ZERO TOLERANCE POLICY

We have a zero-tolerance policy against provocations, harassment, discrimination, and rudeness, either verbally or in written form, against our representatives, employees and contractors. It is prohibited for passengers to open the doors while driving, throw any objects from the vehicle, and/or stick body parts out of or shout from the vehicle. In such an event, Hyper Executive Travel holds full rights to withdraw the services to customers immediately and at the time of the event. Full money paid for transportation services will not be refunded. The consumption of food is discouraged, and littering and/or spilling of liquids is prohibited.

The passengers that are believed to be under the influence of alcohol or illegal substances might be refused travel if their conduct represents a threat to the driver, the vehicle or other passengers. The money paid will not be refunded.

Hyper Executive Travel maintains a strict non-smoking policy in all its vehicles.

12. FRAUD

The cardholder is the only person who may approve payments. If we have reason to believe that the customer is participating in or affiliated with any fraudulent conduct, Hyper Executive Travel reserves the right to either not proceed with the booking or cancel it without providing prior warning. We retain the right to report any actions that we deem to be suspicious to the legal parties.

Nothing in these terms and conditions can have an effect on the statutory rights of the customer.